Privacy Policy
Who we are
QAscore.com is a call quality assessment service operated by Galaxy Outsourcing ("we", "us"). For any question about this policy or your data, email [email protected].
What we collect
- Account details from Google. When you sign in with Google we receive your name, email address and Google account identifier. We do not receive your Google password, contacts, files or any other Google data.
- Usage records. The date you joined, the date you last signed in, and how many calls you have assessed against your allowance.
- Calls you submit. Call recordings, transcripts and any client reference notes you add, so that we can transcribe and assess them.
How we use it
- Your Google account details are used only to sign you in, to identify your account, and to contact you about your account.
- Calls you submit are used only to produce your transcript and scorecard.
- We do not sell your data, use it for advertising, or use your calls to train AI models.
What we keep, and for how long
- QAscore does not store your recordings, transcripts, notes or scorecards. They are processed when you press Generate and are gone from our systems once the result is returned to your browser. Downloaded reports stay on your own device.
- Account details and usage records are kept while your account is open. Email us to close your account and we will delete them.
- Sign-in sessions expire after 14 days, or when you sign out.
Who processes your data for us
We use the following service providers. Each processes data only to provide its service to us, under its own terms and data protection commitments.
| Provider | What they do | Data involved |
|---|---|---|
| Cloudflare | Hosts the website and stores accounts | Account details, usage records |
| Anthropic (Claude) | Assesses transcripts against the scoring rubric | Transcripts and client reference notes |
| ElevenLabs | Turns call recordings into transcripts | Call recordings |
| Sign-in | Account details |
Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or standard contractual clauses.
Customer personal data in calls
Call recordings and transcripts often contain personal data about your customers and staff. For that data, your organisation is the controller and we act as your processor: we handle it only to provide the assessment you request. You are responsible for having a lawful basis to record calls and to submit them for quality assessment.
Our legal basis
We process account details and usage records to provide the service you signed up for (contract), and to keep the service secure and prevent misuse (legitimate interests).
Cookies
We use two essential cookies and nothing else: one keeps you signed in, and one protects the Google sign-in step from forgery. We do not use analytics, tracking or advertising cookies.
Google user data
QAscore's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request only your name, email address and basic profile, and use them only to sign you in.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, or to stop processing it, by emailing [email protected]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change this policy, we will update the date at the top of this page.